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software retrieve problem

1958 Views 6 Replies Latest reply: 2016-05-31 03:34:37

Level 3
(94) points

RJ
2016-04-09 10:48:47

hello! im using md802 and my update is expired. my problem is i accidentally deleted my nissan software. now i cant retrieve it in update section. please help. thanks

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Level 10
(10965) points

Autel Support

2016-04-10 02:26:49 (Reply to:RJ)

Hi, download access is closed once update expired. Please purchase another yearly update to re-gain the download access. Then you could try to load Nissan software again.

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Level 3
(94) points

RJ
2016-04-11 05:01:52 (Reply to:Autel Support)

Is there any other way? Or can i just purchase Nissan software only? Thats really a bad news.

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Level 10
(10965) points

Autel Support

2016-04-14 07:54:47 (Reply to:RJ)

To have access to any software, please purchase the yearly update. We do not sell any software seperately.

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Level 1
(6) points

Eduardo

2016-04-19 01:29:06

my scanner only star and show the message: The vehicle program is not authorized. Please obtain the authorizathion.
how i fixit
S/N: MD8315007518
I can´t see the register password for a complete regitration
please help is a new scanner

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Level 10
(10965) points

Autel Support

2016-04-19 01:46:54 (Reply to:Eduardo)

Hi, this MD802 was registered successfully on 2015-10-29. There is no need to register it again. Please format the SD card and try to load all the software to have a try.

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Level 2
(20) points

Maninho

2016-05-31 03:34:37

Hi,a buy from another guy a MD802 and i cant update.
S/N MD 8314002453
Please help

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